Voodoo wins Privacy Policy

Voodoo wins is the data controller for services offered to UK users. The platform may collect personal information when a user creates an account, uses the services, or communicates with support.

Personal data we may collect:

• Identity and contact details: name, date of birth, address, email, phone number.
• Verification data: copies of identification documents and proof of address where needed for compliance.
• Account and gameplay data: username, preferences, responsible gambling settings, limits, self-exclusion status.
• Financial and transaction information: payment method details provided to payment processors, deposits, withdrawals, bet and game history.
• Technical and usage information: device identifiers, IP address, browser type, log files, online activity within the websites and apps.
• Communications: records of chats, emails, and calls for support and dispute handling.

Why we collect this information:

• To open and manage accounts and provide the services requested by the user.
• To verify identity and age, meet anti-money laundering obligations, and comply with UK Gambling Commission requirements.
• To process payments, prevent fraud, and ensure platform security.
• To support safer gambling measures and affordability checks required by regulation.
• To improve website performance, usability, and user experience using analytics.
• To communicate important account and service information.

Security measures to protect data:

• Transport Layer Security for data in transit and encryption at rest where appropriate.
• Strict access controls, multi-factor authentication for staff, and audited role-based access.
• Network security, monitoring, logging, and regular vulnerability management and testing.
• Supplier due diligence, data processing agreements, and ongoing oversight of processors.
• Data minimisation, retention schedules, staff training, and incident response procedures.

User rights under UK GDPR and the Data Protection Act 2018:

• Access a copy of personal data.
• Correct inaccurate or incomplete information.
• Request deletion where the law allows.
• Restrict or object to certain processing, and request portability of data provided by the user.
• Withdraw consent at any time for processing based on consent.
• Lodge a complaint with the Information Commissioner’s Office.

Voodoo wins complies with UK GDPR, the Data Protection Act 2018, PECR, the Money Laundering Regulations, and the UK Gambling Commission’s Licence Conditions and Codes of Practice.

Personal data is processed lawfully, fairly, and in a transparent manner for the following purposes:

• Account provisioning and service delivery: creating accounts, enabling log-in, and operating games and betting markets. Lawful basis: performance of a contract.
• Payments and withdrawals: payment authorisation, refunds, and chargeback handling using payment service providers. Lawful basis: contract and legal obligation.
• Compliance and safer gambling: identity checks, age verification, anti-money laundering screening, affordability and risk assessments, and reporting to regulators. Lawful basis: legal obligation and substantial public interest where permitted by law.
• Security and fraud prevention: monitoring, investigation, and prevention of fraud or misuse, including automated checks. Lawful basis: legitimate interests and legal obligation.
• Service improvement and analytics: measuring performance, fixing issues, and developing new features based on aggregated usage information. Lawful basis: legitimate interests.
• Marketing and preferences: sending updates where the user has opted in, and allowing opt-out at any time. Lawful basis: consent and PECR rules.

Where automated decision-making or profiling is used for fraud, AML, or responsible gambling controls, the user may request human review and express a view on the decision, subject to applicable law.

Users can access account information and update contact details in account settings. For a subject access request or to exercise other rights, submit a request through the support channels described on the Contact page. A response is provided within one month, or within any extended period permitted by law for complex requests.

Correction and deletion procedures:

• Provide sufficient information to verify identity and locate the records requested.
• If deletion is requested, certain records may be retained to meet legal and regulatory duties, such as anti-money laundering and gambling regulation.
• Where data cannot be erased, processing will be restricted to the minimum required by law.

By using Voodoo wins, the user consents to security checks, identity verification, and processing of payment information by authorised payment providers for the purpose of processing transactions and preventing fraud.

Services are intended for persons aged 18 and over. Accounts are not permitted for anyone under 18.

Age verification:

• Electronic checks are carried out and documents may be requested where needed to confirm age and identity.
• In some cases, it is not possible to conclusively verify age without supporting documents.

If a minor’s personal data is identified, the account will be closed and the information deleted where lawful. A parent or guardian may contact support to request deletion and provide evidence of parental authority. Suspected breaches may be reported to the relevant authorities and the regulator.

Personal information may be processed in other countries where Voodoo wins or its trusted partners operate. Continued use of the websites and services signifies consent to such transfers for the purposes described in this document.

Safeguards applied to transfers:

• Use of adequacy regulations issued by the UK government where available.
• The UK International Data Transfer Agreement or the EU Standard Contractual Clauses with the UK Addendum, as appropriate.
• Transfer risk assessments, confidentiality obligations, and technical and organisational measures ensuring a level of protection substantially equivalent to UK standards.

This disclaimer sets limits on the scope of certain rules and how they take effect alongside applicable laws and licence conditions. Where there is any conflict, legal requirements prevail. The disclaimer applies once the user indicates acceptance of this Privacy Policy, including by signing up, accepting through an online prompt, or by acceding to the terms through continued use of the services.

Cookies are small text files placed on a device to store information and help websites function. The platform uses cookies and similar technologies for statistics, behaviour analysis, personalisation, and site improvement.

How cookies are used:

• Strictly necessary cookies to enable core site functions.
• Analytics cookies to understand usage and improve services.
• Functionality cookies to remember preferences.
• Advertising cookies to manage marketing where permitted by consent.

Retention: cookies are generally stored for up to 1 year, after which they expire or are refreshed if the user consents again. Cookie settings can be managed through the consent banner and the browser.

Use of Voodoo wins indicates full acceptance of this Privacy Policy. The current version published on the website prevails over any previous version. Material changes will be highlighted, and continued use of the services after the effective date constitutes acceptance of the updated policy.

Personal data may be shared with third parties where required by law, to resolve disputes, to enforce agreements, or to deliver the services. Categories include payment service providers, identity and verification vendors, fraud prevention agencies, analytics providers, customer support platforms, and IT hosting.

The website lists key third parties or categories. If a specific provider is not listed, users will be informed of the purpose and scope before collection where required. Providing personal information to enable a transaction or feature signifies consent to the necessary sharing. Each third party must protect confidentiality and process information only on documented instructions.

The website may include links to other online services that have their own privacy policies. Voodoo wins is not responsible for how external websites collect, use, or disclose information. Users should review the privacy notices of any external site and proceed with caution when providing personal data outside this platform.