Voodoo wins Rules and Regulations in United Kingdom

• Acceptance of terms
  • By creating an account and completing registration you agree to these terms and our policies.
  • You should read the current version before any bet or use of services.
• Eligibility
  • You must be 18 or over, located in Great Britain, and not self-excluded through GAMSTOP.
  • Only one account per person, household, payment method and IP is allowed.
  • Employees, contractors and anyone prohibited by law are not allowed to bet.
• Changes to terms
  • We may update these terms to meet legal, regulatory or operational requirements.
  • Material changes will be notified in a reasonable manner; continued use confirms acceptance.
• Proper use
  • The platform must not be used for unlawful activity, abuse, bonus misuse, arbitrage on obvious error, or automated scraping.
  • You are responsible for the security of login details and all activity on your account.
• Intellectual property
  • Site content, software, odds compilation, trademarks and data feeds are protected by intellectual property laws.
  • You may use content for personal, non-commercial purposes only; copying or redistribution is prohibited.
• Promotions and bonuses
  • Promotions, free bets and bonuses are subject to specific terms shown in the offer. Wagering, expiry, game weighting and staking restrictions apply.
  • We may withhold or remove a bonus if eligibility conditions are not met or bonus abuse is identified.
• Liability
  • We provide services on an as-available basis and do not guarantee uninterrupted access to any event or market.
  • We do not accept liability for losses arising from internet failures, device errors, or third-party outages, except where required by law.
  • Nothing limits your statutory rights or our liability for death or personal injury caused by negligence.
• Suspension and closure
  • We may suspend or close an account for legal, security, responsible gambling, or AML reasons.
  • Any balance not subject to investigation will be returned according to Payment Rules.
• Complaints and disputes
  • Contact customer support first to raise a complaint and allow us time to investigate.
  • Where a dispute about bet settlement remains unresolved, you may refer it to an independent ADR provider such as IBAS.
• Governing law
  • These terms are governed by the laws of England and Wales and the courts of that jurisdiction will have non-exclusive jurisdiction.

• Eligibility to place a bet
  • Bets are accepted only from verified customers aged 18+ located in Great Britain and not using a VPN or proxy.
  • We may refuse any bet to comply with legal or responsible gambling obligations.
• Bet acceptance and settlement
  • A bet is accepted when it appears in your bet history and a confirmation ID is issued.
  • Markets may be suspended or removed at any time; in-play betting availability is not guaranteed.
  • Settlement is based on official results and rules published by the relevant governing body of the event.
  • Odds are subject to change until acceptance; the odds shown on the receipt apply to that bet.
• Minimum and maximum stakes
  • Minimum and maximum stakes or payouts vary by market and are displayed on the bet slip.
  • We may set account-level limits for safer gambling or risk management.
• Calculation of returns
  • Returns are calculated using decimal odds shown at acceptance; stake is included unless stated otherwise.
  • For multiples, all selections must win unless a push or void applies; dead-heat rules may reduce returns.
• Betting restrictions
  • Stake factoring or price limits may apply due to trading decisions, integrity risks, or regulatory limits.
  • Use of duplicate accounts, syndicates, or any device to bypass limits is prohibited.
• Palpable error and voids
  • Where a manifest pricing or settlement error is identified, we may void the affected bet or settle at the correct odds.
  • Bets placed after the outcome is known, or after an unfair advantage arises, are void.
• Cancellations and cash out
  • Once accepted, a bet cannot be cancelled by the customer.
  • Cash out is offered on selected markets only and is not guaranteed; requests may be declined or reversed if the market is suspended.
• Rule changes and settlement queries
  • Sport-specific rules and any market-specific conditions form part of these general rules.
  • Settlement queries must be raised promptly; we may review account logs, data feeds and video evidence to reach a fair outcome.

• Funding your account
  • Accepted deposit methods include debit cards issued in your name, bank transfer and approved e-wallets; credit cards are not allowed in Great Britain.
  • Third-party payments are prohibited; the payment method must match the name on your account.
  • Minimum and maximum deposit limits appear in the cashier; fees charged by us, if any, are shown before you confirm.
• Withdrawals
  • Withdrawals are processed to the original payment method where possible, subject to security checks.
  • We aim to process requests promptly; typical timelines are 0–24 hours for approval plus banking times, though delays may occur during verification.
  • Once requested, a withdrawal cannot be cancelled by the customer.
• Verification and security
  • Age and identity checks are required before you can gamble, access bonuses or withdraw funds.
  • We may request documents to verify address, payment method ownership and source of funds to meet AML obligations.
  • Failure to provide satisfactory evidence may result in account restrictions and delayed transactions.
• Transaction monitoring and limits
  • Daily, weekly or monthly transaction limits may apply for safer gambling or risk controls.
  • We may block, reverse or hold payments that trigger fraud or AML alerts until checks are complete.
• Currency, rounding and chargebacks
  • Account currency is shown at registration; foreign exchange and rounding are applied by your payment provider.
  • Chargebacks or recalls will lead to immediate account action and recovery of associated costs.
• Errors and cancellations
  • If a deposit or withdrawal is credited in error, you must inform us and the amount will be reversed.
  • We may cancel a transaction where required by law or regulation and will notify you of the reason where legally permitted.

Responsible betting should remain entertainment. The following tools and resources are provided to help you manage your use of our services and protect your rights.

• Safer gambling tools
  • Deposit, loss and stake limits that you can set per day, week or month.
  • Session time limits and reality checks to remind you how long you have been active.
  • Time-out periods from 24 hours to 6 weeks.
  • Self-exclusion for a minimum of 6 months up to 5 years; Great Britain customers can enrol in GAMSTOP to exclude from all licensed operators.
  • Access to betting history, account balances and net position to help you read your activity.
• Advice and support
  • GamCare: 0808 8020 133 and live chat.
  • BeGambleAware.org for information and tools.
  • Gordon Moody for residential and online treatment.
  • NHS gambling support services.
• Protection measures
  • We may apply or adjust limits, pause bonuses, or suspend activity if risk indicators suggest harm.
  • Marketing preferences can be managed in your account and you can opt out at any time.
  • Under-18s are not allowed; parental control software is recommended on shared devices.

• Legal framework and obligations
  • We comply with the UK Money Laundering Regulations, the Proceeds of Crime Act and counter-terrorist financing requirements.
  • Controls are applied on a risk-based approach across all services.
• Know Your Customer (KYC)
  • Verification includes checks of name, address and date of birth against independent sources.
  • Additional documents may be requested to evidence payment method ownership and source of funds/wealth.
• Monitoring and detection
  • Transactions, bet patterns and account behaviour are monitored using automated and manual reviews.
  • Triggers include rapid deposits and withdrawals, third-party payments, bonus abuse, and activity inconsistent with stated profile.
• Actions and consequences
  • We may request information, freeze funds, restrict betting, or close the account while enquiries are completed.
  • Where required, we submit Suspicious Activity Reports to the National Crime Agency and may delay transactions under the moratorium process.
  • Breaches of AML rules may result in refusal of services and termination of the account.

• Data controller and scope
  • We act as the data controller for personal data processed in connection with your account and use of services.
  • This policy complies with UK GDPR and the Data Protection Act 2018.
• Data we collect
  • Registration details, identity documents, contact information and age verification data.
  • Technical data such as device identifiers, IP address, cookies, and approximate location.
  • Account and betting information, payment details, communications, complaints and responsible gambling markers.
• How we use data
  • To create and manage your account, verify age and identity, take and settle bets, prevent fraud, and meet legal obligations.
  • To provide customer support, improve services, and personalise permitted communications.
  • To administer promotions and bonuses where you choose to participate.
• Lawful bases
  • Performance of a contract, legal obligations, legitimate interests and, where applicable, consent.
• Sharing and transfers
  • Data may be shared with identity verification providers, payment processors, sports integrity bodies, ADR providers and regulators.
  • International transfers are protected by appropriate safeguards such as SCCs or equivalent measures.
• Retention
  • Records are retained for periods required by gambling, AML and tax laws, then securely deleted or anonymised.
• Your rights
  • You have rights of access, rectification, erasure, restriction, portability and objection.
  • You may withdraw consent where relied upon, without affecting prior processing.
  • Complaints can be lodged with the Information Commissioner’s Office.

• Our commitments
  • The platform is protected by TLS encryption, hardened infrastructure and strict access controls.
  • Independent testing, vulnerability scanning and penetration assessments are conducted regularly.
• Account protection
  • Strong passwords and two-factor authentication are supported; you should enable 2FA to protect your account.
  • Automatic timeouts, device recognition and login alerts help detect unauthorised use.
• Operational safeguards
  • Real-time monitoring detects unusual betting and payment activity.
  • Segregation of customer funds is maintained in accordance with applicable regulations and the level of protection is explained in your account.
• Incident response
  • Security incidents are triaged, contained and investigated, and affected users are notified where required by law.
  • Backups and disaster recovery plans support service continuity.